Start a Career with Pitts Automotive, Inc

Start a Career with Pitts Automotive, Inc
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Automotive Service Advisor

Service Advisor (Independent Auto Repair Facility)

Join a fast-paced, community-trusted independent repair facility that’s been proudly serving our neighbors for 13+ years and we’re always on the lookout for new talent to help our team grow. We value curiosity, collaboration, and a customer-first approach. If you’re passionate about cars and customer service, we’d love to hear from you.

What you’ll do

  • Be the friendly, trusted primary contact for customers, translating vehicle needs into clear, accurate recommendations

  • Educate customers on repairs, timelines, and costs with professionalism and a positive attitude

  • Collaborate with technicians to ensure timely, quality service and transparent estimates

  • Manage appointments and maintain a smooth, efficient workflow in a by-appointment shop

  • Utilize Tek-Metric and other diagnostic resources to support diagnoses and explanations

  • Maintain better than dealership-like professionalism and high customer satisfaction in an independent shop setting

Requirements

  • Exceptional customer service and communication skills

  • Clean, insurable driving record; ability to pass background check and drug test

  • 5+ years of experience in the automotive industry

  • Strong automotive knowledge with the ability to clearly explain needed repairs

  • Friendly, courteous, team-oriented, and capable of multi-tasking

  • Proficient computer skills and familiarity with the independent repair sector

  • Tek-Metric fluency or willingness to become proficient

What we offer (Why you want to be part of our team)

  • Competitive compensation package

  • Health insurance

  • No weekends (Monday–Friday, 7:30 AM – 5:30 PM)

  • Paid vacations: 1 week then 2 weeks

  • IRA retirement plan with a 3% company match

  • Ongoing training and continuing education

  • Financial support for training, ASE tests, and destination training

  • Paid uniforms

  • Holiday pay and sick day pay

  • Team production Bonus plan in place, earn from 0 up to 24 additional days of pay

  • Sign-on bonus for qualified, skilled candidates

Why you’ll love working here

  • Respectful, collaborative team culture

  • Strong work-life balance in a busy yet manageable shop

  • A growing independent facility with clear opportunities for career advancement

  • Commitment to ongoing professional development and industry certifications

  • Own your role and drive your own success every day

  • A welcoming environment for referrals; we’re always expanding our team with great people

We’re always seeking enthusiastic new talent to join our growing team. If you’re ready to contribute to a trusted local shop and build a rewarding career, we’d love to hear from you.

How to apply

Please submit your resume and a brief cover note highlighting your automotive experience and customer service strengths. If you know someone who would be a great fit, feel free to refer them, we value great referrals and teamwork.

Apply to this Job

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Resume*

How do you prioritize service requests when the shop is at capacity?

How much experience with inventory do you have and are you able to order and receive?

How do you keep customers informed about delays or changes to their repair timeline?

What steps do you take to ensure write-ups and invoices are error-free?

What’s your approach to upselling in a way that benefits the customer, not just the shop?

How do you establish trust with new customers in the first 60 seconds of contact?

What metric(s) do you use to measure your own performance in service advising?

How do you manage appointments to maximize both customer convenience and shop efficiency?

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